Definitions and Introduction
Malpractice and maladministration are two distinct, but related, concepts.
In broad terms, maladministration generally covers mistakes or poor process where there has been no intention on the part of the person responsible to do any harm. It may involve some degree of incompetence or ineptitude or may result from carelessness or inexperience.
By contrast, malpractice will generally involve some form of intent. It may also include circumstances where an individual has been negligent or reckless as to the consequences of their actions.
Samara Bruce Approved Training Centre/Provider aims to meet its obligations when responding to reports of Malpractice and/or Maladministration from all candidates, and others involved in the delivery and assessment STA qualifications, and awards.
How to Report Suspected and Actual Cases of Malpractice and/or Maladministration
We expect that reports will be made as soon as possible after an incident arises, and no later than 5 working days afterwards. We will consider exceptions to this time frame in circumstances where there were valid reasons for not reporting the incident at that time, and the case can still be investigated in a fair manner for all involved.
All actual or suspected cases of malpractice or maladministration should be put in writing:
Samara Bruce
Where possible the report should include:
- What has/is about to happened
- Who was involved?
- Where this happened
- When this happened
What will Happen to my Report
All reports will be logged and acknowledged within 5 working days, investigated and where necessary passed through to STA for further review.
When responding to reports, we aim to:
- Be impartial and non-adversarial
- Facilitate a full and fair investigation by an independent person or panel, where necessary
- Address all the points at issue and provide an effective and prompt response
- Respect complainants’ desire for confidentiality
- Treat the report with respect
- Seek guidance from STA where necessary
- Notify STA where necessary
- Keep complainants informed of the progress of the reports process
Referring Reports
If the complainant is not happy with the way the report has been handled they should contact the STA details are as follows:
Email: info@sta.co.uk
Telephone: +44 (0)1922 645097 (08:00 – 16:00 Mon – Fri)
Address: The Swimming Teachers’ Association Anchor House, Birch St, Walsall WS2 8HZ, UK